Who we are

Eat My Pixel provides creative services and operates the Eat My Pixel website and Newquay Business Hub.

For UK data protection purposes, the controller responsible for personal information collected directly by Eat My Pixel is:

An independent business featured through the Business Hub may become a separate data controller when it receives your booking or enquiry information. That business is responsible for explaining how it uses your information.

Information we collect

Depending on how you use the website or work with Eat My Pixel, we may collect:

Identity and contact information

• your name;
• business or organisation name;
• email address;
• telephone number;
• business or billing address;
• social media account or profile information.

Enquiry and project information

• information submitted through contact, quotation or booking forms;
• emails, messages and correspondence;
• project briefs, preferences, feedback and approvals;
• photographs, logos, copy, documents, testimonials and other client-supplied content;
• information needed to manage websites, social media or other agreed services.

Payment and transaction information

• invoices, amounts, payment dates and transaction references;
• billing information;
• records needed for accounting and tax.

Eat My Pixel does not normally store full payment-card details. Card payments are processed by the relevant payment provider, which processes payment information under its own privacy terms.

Business Hub information

• details supplied by businesses for listings and profiles;
• booking and availability requests;
• the selected provider, service, date and time;
• communications about a booking;
• feedback, reviews or complaints.

Technical information

• IP address;
• browser and device type;
• operating system;
• approximate location based on IP;
• pages visited and links selected;
• dates, times and website interactions;
• cookie and consent preferences.

Where information comes from

We may receive personal information:

• directly from you when you contact us, request a quotation or become a client;
• when you submit a Business Hub enquiry or booking request;
• from an independent provider when it administers a booking or raises a legitimate issue;
• through website cookies, analytics and security technology;
• through public business websites and social media pages;
• through a referral where the person referring you has permission to share your details;
• through payment, accounting, booking or website service providers.

How we use information

Personal information may be used to:

• respond to enquiries and quotation requests;
• discuss, arrange and provide creative services;
• create and manage client projects;
• communicate about deadlines, approvals, invoices and support;
• create and manage Business Hub listings;
• transmit an enquiry or booking request to the selected Hub provider;
• process or record payments and issue invoices;
• maintain business, tax and accounting records;
• protect the website, clients and visitors from misuse or fraud;
• investigate concerns and complaints;
• understand website performance and improve services;
• send marketing where you have consented or where another lawful basis permits it;
• establish, exercise or defend legal claims;
• comply with legal and regulatory obligations.

Our lawful bases

UK data protection law requires a lawful basis for processing personal information. Depending on the circumstances, Eat My Pixel may rely on:

Where consent is used, you may withdraw it at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

Health and sensitive information

Certain services listed through the Business Hub—such as wellbeing, massage or therapy services—may require the provider to ask about health, accessibility or other sensitive matters.

If sensitive information is voluntarily sent to Eat My Pixel, we will only use it where necessary and lawful to deal with the request, protect somebody’s vital interests, meet a legal obligation or transmit it to the specifically selected provider with an appropriate legal basis.

Unnecessary sensitive information may be deleted or returned and you may be asked to provide it directly to the provider.

Who we share information with

Information may be shared where reasonably necessary with:

• the independent Business Hub provider you choose to contact or book;
• website hosting and maintenance providers;
• email and cloud-storage providers;
• booking and calendar systems;
• payment processors;
• accounting, invoicing and bookkeeping providers;
• analytics and website-performance providers where permitted;
• professional advisers, insurers, accountants or legal representatives;
• law enforcement, courts, regulators or public authorities where required by law;
• another business in connection with a genuine sale or reorganisation, subject to appropriate protections.

Service providers acting on our behalf are only permitted to use information for the agreed purpose and must protect it appropriately.

Eat My Pixel does not sell personal information.

International transfers

Some technology providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate protection is in place. This may include:

• transfers to a country recognised as providing adequate protection;
• approved contractual safeguards;
• another transfer mechanism permitted under UK data protection law.

How long information is kept

Information is kept only for as long as reasonably necessary for the purpose it was collected, including legal, accounting and dispute-resolution requirements.

These periods are guidelines. Information may be deleted sooner or retained longer where the law, a dispute, insurance or another legitimate requirement makes that necessary.

Keeping information secure

Eat My Pixel uses reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Measures may include:

• password-protected accounts and devices;
• secure website connections;
• access restrictions;
• software updates and security tools;
• backups where appropriate;
• limiting information shared with Hub providers to what is reasonably needed.

No internet transmission or electronic storage system is completely secure. Please avoid sending account passwords, complete payment-card information or detailed medical information through general email or website forms.

If you believe information has been sent to the wrong person or accessed improperly, contact us immediately.

Marketing communications

Eat My Pixel may send marketing where you have actively consented or where UK law otherwise permits it.

Marketing may include creative-service updates, relevant offers, Business Hub news or local features.

You can stop marketing at any time by:

• using the unsubscribe option in the message;
• emailing hello@eatmypixel.co.uk .

Opting out of marketing will not stop necessary service communications about an active enquiry, project, payment or booking.

Cookies and website technology

The website may use cookies and similar technologies for security, essential functions, preferences, performance, analytics and—where enabled—marketing.

Optional cookies will only be used where the required consent or another lawful exemption applies.

You can review or change available choices through the website’s cookie controls.

Your data-protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• be informed about how your information is used;
• request access to personal information held about you;
• ask for inaccurate information to be corrected;
• ask for information to be deleted;
• ask for processing to be restricted;
• object to processing based on legitimate interests or direct marketing;
• request data portability where applicable;
• withdraw consent at any time where consent is the lawful basis;
• complain to the Information Commissioner’s Office.

These rights are not absolute and an exemption may apply. We may need to verify your identity before responding.

We normally respond to valid requests within one month. A fee is not normally charged, although the law allows a reasonable fee or refusal in limited circumstances involving manifestly unfounded or excessive requests.

Children’s information

The Eat My Pixel website and creative services are primarily intended for adults and businesses.

A person under 16 should not submit a general enquiry, booking or personal information without the involvement of a parent or guardian.

Where a Hub provider offers a service for children, that provider is responsible for obtaining appropriate parental or guardian information and consent.

External websites and social media

This website may link to independent provider websites, booking systems, payment services and social media platforms.

Eat My Pixel does not control the privacy practices of those external services. When you leave this website, you should read the privacy information provided by the relevant organisation.

Interacting with Eat My Pixel through a social media platform may also allow that platform to process information under its own terms and privacy policy.

Questions and complaints

If you have a question, concern or request about your personal information, please contact Eat My Pixel first:

You also have the right to complain to the UK Information Commissioner’s Office.